With the Multi Support Next portfolio we have helped several organizations in the logistics industry to become even more efficient, even more flexible and even more connected.
Depending on the capabilities of your current solutions your most obvious pains may be in the areas of:
- Proof of delivery
Capturing, retaining and serving huge volumes of proof of delivery scanned from paper or from “sign on glass” solutions:
Capturing and extracting data from physical waybills, in order to feed the data from the manual documents into the automated EDI process;
- Customer dialogue
Maintaining complete records of all correspondence with customers, available from anywhere in the organization;
Capturing textual and photographic reports regarding damages to transported goods using laptops, tablets and smartphones;
- Customer self-service
Allowing customers to securely access selected documents related to their transports over the internet. Traditional “track’n’trace”, and access to complete customer folders.