BoConcept, a leading international furniture company based in Denmark, was suffering from a limited and severely underperforming invoice scanning and workflow system. It became clear that the company was in need of a completely new and flexible solution that could reduce the volume of manual work in connection with document processing.
“In the present business climate, it is essential for an international company like ours to constantly focus on reducing costs and improving the efficiency of business processes in markets all over the world. Being able to constantly optimize business processes is a prerequisite for our company to maintain and improve its competitiveness”.— Lene Fibæk Hansen, IT consultant at BoConcept
Before the project was launched, key people from both BoConcept and Multi Support held a number of meetings and design workshops to identify necessary workflows, functionality and features. Based on these meetings, Multi Support was able to prepare a comprehensive report detailing the project’s possibilities and limitations. “The purpose of this process is naturally to balance expectations and achieve consensus regarding the scope of the task ahead,” explains Kim Olsen from Multi Support Professional Services.
The Multi Support Next Workflow solution features an intelligent function that differentiates between cost invoices and stock item invoices. The latter are directed to a separate flow, where an intelligent three-way invoice matching function is used to automatically check whether the invoice sum matches the purchase order issued, and the goods receipt. If the three do match, then manual approval is unnecessary. As a result, the company only needs to use human resources with invoices that do not match the expected sum.
“Everyone who has had direct experience working with Multi Support gave the company two thumbs up. And I must admit that after several successfully completed projects I am quite happy to join the chorus of satisfied customers. They are quite simply the most skilled and competent IT consultants I’ve ever met. Everything was delivered at the agreed time and at the agreed price. And our company has become more competitive and cost efficient as a result”.— Lene Fibæk Hansen, IT consultant at BoConcept