MultiArchive on top of the menu at Peppes Pizza and Burgerking

Umoe catering, better known for it's restaurants Peppes Pizza, Burger King, and others, have ordered a complete IDM solution from Multi-Support.

Details

Umoe Catering AS is Norway's leading chain of service establishments with an annual turnover of 200 million Euro, and a staff of 3,200 divided between some 159 restaurants and cafés.

The company's subsidiaries, better known to the public, are Peppes Pizza AS, King Food Norge AS (Burger King), American Bistro Scandinavia AS/American Bistro Sweden AB (TGI Friday's), Café Opus AS, La Baguette AS, and Pubcompaniet AS. Umoe Catering AS also owns 50 per cent of Togservice Norge AS.

Peppes Pizza alone sells more than 9 million pizza meals a year. Add to that the Norwegian share of the 1,7 billion Whoppers sold worldwide each year, and the numerous meals served at Friday's, Cafe Opus, La Baguette, etc. It all adds up to astronomic figures. Each and every meal has to be an undisputed quality experience for the customer, and at the same time contribute to the profitability of the group.

Definitely not a trivial task with offices and staff spread out over a geographical area that in size equals the entire central Europe, just placed further north.

To stay ahead of competition in a market like this you need to be flexible, scalable, and extremely efficient, and for many years Umoe Catering have used IT to take a pro-active approach.

The most recent undertaking is the establishment of a complete corporate wide document management infrastructure, based on the IDM concept and MultiArchive.

This IDM solution will support the business in many different areas with the processing of supplier invoices as one of the most obvious.

Supplier invoices, on either paper, XML, or EDIFACT, in the numbers of more than 100.000 each year, are captured and interpreted automatically using the most advanced capture software available.

The majority of supplier invoices are related to transactions from the procurement portal Attento that automatically generates purchase orders into the business application Solution One used by Umoe Catering.

The solution automatically performs a complete three-way-match, verifying that goods received matches the PO, and that the invoice received matches both. If any discrepancies are detected, the invoice is automatically routed to the person responsible, no matter if she is in the north, south, east, or west of Norway. And with the browser based solution she may even choose to attend to the matter from her home office.

The structured processing of supplier invoices is definitely a major application for Umoe Catering, but far from the only one.

Almost any part of the organization do have mission critical business processes that will benefit from the structured rule- and role-based workflow with a built-in proof audit trail.

The process of hiring new staff and the renegotiation of contracts are just the two first on a long list of defined projects.

According to CIO Henry Karlsen, one of the major reasons why Umoe Catering chose to go with Multi-Support, in competition will all the major players in the market, was the wide application scope of the IDM concept. "With MultiArchive we get much more than a simple invoice processing application, we get the foundation for our entire document infrastructure. The fact that it runs as a zero-install browser application, and integrates seamlessly with our business application didn't harm them either :-)".

"The Umoe Catering case is a significant win for us, and it proves that our long term focus on the IDM concept is right on spot. We are proud to be chosen to help optimize a well run business as Umoe Catering" adds Carl Erik Schnoor from Multi-Support Norway.

Additional information:

Group websites: www.uc.no, www.burgerking.no, www.fridays.no, www.peppes.no, www.cafeopus.no, www.labaguette.no, www.togservice.no, www.fattigmann.no

Contacts:

CFO Bente Brocs, Umoe Catering AS

Carl Erik Schnoor, Multi-Support Norge

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