Everyday we strive to make good business run better for clients throughout the world. We are constantly faced with complex challenges. Rock solid technology, processes based on best practice, and backed by more than 30 years of experience, cover the basics. The rest we have to play by ear. That's why it's all about people.
We believe strongly in shared core values. Values are the guiding principals that dictate our behavior and actions. They help us all know what is right from what is wrong. We require every new employee in Multi Support to accept, embrace, and live by our five core values. These values define Multi Support. Define what is expected from you as an employee. And what you as client can expect from us. All of us.
Unified, Easy, Smart, Respectful, and Ambitious.
We are a team. One team. No exceptions.
We are a group of strong and diverse individuals. In different functions, and geographies, unified by a clear common purpose. No matter how impressed we are with individual capabilities, we appreciate team efforts. At all levels. Either you play for the team, and with the team. Or you don’t play at all.
We are in this world to make people’s life easier.
Our products are easy to work with, easy to use, easy to install, easy to manage, easy to update, and easy to buy. Even easy to get rid of, but hard to live without. As an organization we are easy to work with for our clients, our business partners, our suppliers, and the authorities. To our colleagues we are easy to work together with. Always.
We are great at what we do. And focus on what we do well.
We are constantly improving our skills. On the job, and in the classroom. And on the lookout for people brighter than us. We embrace change and new challenges. We live for innovation in technology, in solutions, and in the organization.
We respect the people we work with. Outside as well as inside Multi Support.
We appreciate that our clients are the sole reason we exist. If for nothing else, each and everyone deserve our unconditional respect for trusting us with their business. As people we acknowledge that we are not all the same. We cherish personal and cultural differences, and insist that our diversity is a strength, not a weakness. We take care of our colleagues, employees, and our managers. We care.
We have high expectations. To our selves, and to each other.
We set high standards and goals, and we meet them. We accept errors, flaws, and failures. We never accept negligence and lack of perseverance. We make software and solutions that runs 24/7. Forever. We deliver on time and on budget. To clients as well as colleagues. And when not, we deal with it instantly.
Together we innovate every single day. Organization, methods, and technology. Big and small. Incremental and disruptive. In many different forums, but very noticeably at our FedEx day.
We have organized our selves to meet any opportunity or challenge with the joint capabilities of our company. We do so with a flat multi-dimentional matrix, where skills and expertise is equally important as geography.
As a client anywhere you experience this as Multi Support meeting you with everything we've got. And still being served by a local team under local management.
As an employee you experience this as having overwhelming and exciting opportunities. And still being anchored into of a local team.
As a company we experience increased efficiency, flexibility, and scalability. And we harvest the energy and innovation force that comes from skilled people working together across borders.
We call it the Balanced Matrix.
True management of Multi Support is delegated into our organization. In the meeting with clients where dedicated account managers make sure that they are met commercially in line with our core values. When business process consultants and project managers make sure that we deliver on our promises. When software engineers and product managers innovate and meet deadlines. When accountants and controllers make sure that we are on track. And when marketing staff keep us in the limelight.
Focused on doing what is right more than doing things right. Based on values more than rules.
In the day to day business our local offices are run by a country manager. The executive management team oversees the development of the company as a whole.
Chief Executive Officer
Chief Operational Officer
Chief Commercial Officer